Quotes and Orders
All quotations are subject to model availability, technical confirmation, freight assumptions, and the specific project details stated in the applicable proforma invoice or written quotation.
An order is considered accepted only after TerraCub confirms the specification, quantity, pricing, and payment arrangement in writing.
Pricing and Payment
Unless otherwise stated, pricing is quoted in USD. Freight, insurance, destination charges, taxes, duties, and local compliance costs may be handled separately depending on the agreed Incoterm and destination.
Standard payment terms, where offered, are described in the quotation or invoice. Any deposit, balance schedule, or banking instruction should be confirmed directly with TerraCub before payment is made.
Shipping and Delivery
Estimated production and transit timelines are planning estimates only and can change due to supply conditions, order customization, inspection timing, port congestion, customs review, carrier schedules, or force majeure events.
Shipping responsibility, freight booking scope, and transfer of risk are determined by the Incoterm or delivery terms confirmed in the final order documents.
Inspection and Acceptance
Buyers should review model details, dimensions, engine configuration, and optional features before final approval. On receipt, shipments should be inspected promptly for shipping damage, shortages, or visible defects.
Any issue should be reported with supporting photos, video, and shipment details within a commercially reasonable timeframe after delivery.
Warranty and Support
Warranty support, spare parts coverage, and remedy scope depend on the specific model, agreed warranty terms, and the nature of the issue. TerraCub may request maintenance history, serial details, images, or video to evaluate a claim.
Normal wear, misuse, unauthorized modification, improper maintenance, and damage caused during third-party handling may be excluded from coverage.
Buyer Support
Use this section for general buyer support questions, contact routing, and the practical information needed before a product discussion moves forward.
For direct help with model selection or next-step questions, use the main contact page or WhatsApp channel above.
Contact
Questions regarding quotations, shipping arrangements, documentation, or these terms can be directed to info@terracub.com, by phone at +86 187 6639 6397, or via WhatsApp.